Trust and standards
Corrections policy
CONNECT is run by foodfacts.org, a fact-checking organisation, so we hold our own pages to the same standard. Here’s how to tell us about a mistake and how we put it right.
Published by FoodFacts CONNECT, run by foodfacts.org. Last updated
In short
If you think something on CONNECT is wrong, tell us using our contact form. We check every report against the evidence, whoever sends it.
If we got something wrong, we fix it. For anything more than a typo, we add a dated note saying what changed, and we never quietly delete a page to hide a mistake.
What this policy covers
This policy covers everything we write: our guides, explainer pages, FAQs and these trust and standards pages. Some things work differently:
- Practitioner profiles. Practitioners write their own profiles. If a profile is wrong, tell us. We’ll ask the practitioner to correct it, and if it’s about their registration, we’ll check the register.
- Reviews. These are covered by our reviews policy. We don’t edit reviews.
- foodfacts.org fact-checks. These are covered by foodfacts.org’s own fact-checking and corrections policy (opens in a new tab).
How to tell us about a mistake
Use our contact form. Please tell us:
- which page it’s on, with a link if you can;
- what you think is wrong;
- any evidence or source that shows the correct information.
We usually reply within two working days.
How we check
- A member of our team checks what you’ve told us against the original sources. Clinical points go to our Clinical Lead or another Registered Dietitian.
- We judge the evidence, not who sent it.
- We may get back to you for more detail.
- If we decide the content is accurate, we’ll tell you why.
- We may not reply to messages that are abusive, or that repeat a point we’ve already answered.
How we correct and label changes
| Type of change | What we do |
|---|---|
| Small fixes | Typos, spelling, formatting and broken links. We fix them without a note. |
| Clarifications | Wording that could be misread, where the facts were right. We change the wording and add a dated note at the end of the page saying what we clarified. |
| Corrections | A factual mistake. We correct it and add a dated “Correction” note near the top of the page, saying what was wrong and what we changed. |
| Major corrections | A mistake that changes the main point or advice of a page. We correct it, add a note at the top of the page, and fix any other page that repeats the mistake. |
Whenever we correct a page, we update its “last updated” date. We don’t delete pages to hide mistakes. If we ever take a page down because it’s no longer accurate, we’ll record it in the log below.
Corrections we’ve made
None yet. When we publish a clarification or correction, we’ll list it here with the date, the page and what changed.
If you’re not happy with our answer
Reply to our email and ask us to look again. Where we can, someone who wasn’t involved in the first decision will review it, and our Clinical Lead looks at any clinical point.
If your concern is about a practitioner rather than something we wrote, see raising a concern.
The standards we follow
This policy follows the same approach as foodfacts.org’s corrections policy for its fact-checks. It’s modelled on the corrections principles in the International Fact-Checking Network’s Code of Principles (opens in a new tab): publish the policy, correct openly, and make sure people who read the original can see what changed. Our editorial policy explains how we write and check our content in the first place.
Found a mistake?
Tell us which page it’s on and what’s wrong. We usually reply within two working days.