How we verify practitioners
Which register we check for each title, what we confirm, when we check, and what verification can’t tell you.
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How we work
Trust and standards
How we check practitioners, handle reviews, make money and put things right, written down so you can hold us to it.
Published by FoodFacts CONNECT, run by foodfacts.org. Last updated
In short
CONNECT is run by foodfacts.org, a UK non-profit. We only list dietitians and nutritionists whose registration we’ve checked on the official register. Nobody can pay to appear higher in our search results, and only clients who’ve had a session can leave a review.
These pages explain exactly how each of those works, and what to do if something goes wrong.
Our policies
Reviews policy
Who can leave a review, how we make sure reviews come from real clients, how moderation works and why negative reviews stay up.
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How we make money
Our commission, the founding offer, why there are no listing fees, and exactly how we decide the order of search results.
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Raise a concern
What to do if something goes wrong, what we can do about it, and when to go to the HCPC, CORU or the AfN instead.
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Editorial policy
Who writes our guides, clinical review by a Registered Dietitian, the sources we use, independence, updates and AI tools.
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Corrections policy
How to report a mistake, how we check it, and how corrections are made and labelled.
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Who’s responsible for CONNECT
FoodFacts CONNECT is run by FOODFACTS.ORG, a non-profit company limited by guarantee and registered in England and Wales, company number 15414442 (opens in a new tab). Our registered office is at Loughborough Technology Centre, Unit 29, Epinal Way, Loughborough LE11 3GE.
Our Clinical Lead, Aenya Greene, is a Registered Dietitian, and our Director of Nutrition Science, TJ Waterfall, is a Registered Nutritionist. You can meet the people behind CONNECT, and check their registrations, on our About page.
Other policies and help
CONNECT isn’t an emergency service
If you or someone else is in danger or needs urgent medical help, call 999 in the UK, or 112 or 999 (opens in a new tab) in Ireland. For urgent advice that isn’t an emergency, use NHS 111 (opens in a new tab) in the UK or your GP out-of-hours service (opens in a new tab) in Ireland.
Don’t use CONNECT messaging or our contact form for anything urgent. They aren’t monitored for emergencies.
Questions about how we work?
Send us a message and a member of our team will reply, usually within two working days.