Last updated: July 2026

Delete my data

Your data belongs to you. Under UK GDPR you have the right to erasure — and we've made exercising it as simple as we can.

Your right to erasure

You can ask us to delete the personal data we hold about you at any time, without giving a reason. When you delete your account we erase your profile, your login details, your messages, your saved favourites, and any goals or dietary information you shared with us. Deletion is permanent — we cannot restore an account once it is gone.

Have an account? Sign inand use the account deletion section in your dashboard settings — it's self-service and immediate. If you can't sign in, or you want us to handle it for you, send us a privacy request instead and we'll verify your identity by email.

Send a privacy request

What we keep, and why

The right to erasure has a small number of legal exceptions, and we want to be honest about the one that applies here.

Appointment and financial records are anonymised, not deleted, and retained for up to 8 years. Your name, email address and other identifiers are removed from these records, so they can no longer be linked to you — but the fact that an appointment took place, its date, its price and its payment status are kept. We do this because:

tax and accounting law requires financial records to be retained for six years or more;
practitioners are regulated health professionals, and professional-records norms and the period for bringing legal claims extend to around 8 years;
practitioners' own clinical records about consultations are held by them as independent controllers under their regulator's rules — deleting your CONNECT account does not, and legally cannot, delete a practitioner's clinical records.

Everything else — profile, messages, favourites, preferences, consent records — is deleted when your account is.

How long it takes

Self-service deletion from dashboard settings takes effect immediately.
Requests via the contact form are actioned within one calendar month, as UK GDPR requires — usually much faster. We will confirm by email once done.
Residual copies in encrypted backups are purged on our backup rotation cycle, within 30 days of deletion.

Before you go

Export your data first if you want a copy — the data export tool is in your dashboard settings, next to deletion.
Cancel upcoming appointments before deleting your account. Deleting your account does not cancel bookings or trigger refunds by itself — see our terms for the cancellation policy.

Not satisfied?

If you think we have not handled your request properly, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. Our full data practices are described in the privacy policy.